Delivery & Returns

When you place an order with us, we will send you an “Acknowledgement Email” noting receipt of your order and confirming the details of your order.

Stock Garments (’Fast Delivery’)

Once we have received full payment in cleared funds, and any artwork is signed off, it will take, usually, 3-8 working days to dispatch.

Custom Garments

Once we have received full payment in cleared funds, and any artwork is signed off, it will take, usually, 4 weeks to dispatch (and no longer than 6 weeks).

All delivery charges shown are for next day delivery of items in stock, to U.K. mainland only. Delivery conditions and charges may be subject to change without prior notice. We usually deliver our products by courier but may (at our discretion) use Royal Mail.

Where will you deliver to?

We deliver to anywhere in the world, but destinations outside England, Scotland and Wales will incur a greater postage cost. You will be informed of this when ordering. Our standard rate is £8 per order – this covers the cost of picking, packing and delivery.

What if an item is out of stock?

All goods are subject to availability. If an item is unavailable for immediate dispatch, we will inform you as soon as possible and advise you by email of the expected delivery date, or offer details of a substitute product of equivalent quality and price. You may then either:

  1. reconfirm your order on the revised basis; or
  2. cancel it. Cancel by emailing (i) your order reference number, (ii) the products you ordered, and (iii) (where appropriate) the delivery date.

If you do not inform us (by email or letter) within seven working days from the date of our email, your order shall automatically be cancelled. Please see the section on “Cancelling an Order” below for further details on how you will be reimbursed.

What if the goods are faulty or damaged when they arrive?

We hope it never happens, but if it is then you need to inform the courier and inform us, in writing via post or email, within seven working days of receiving the goods, providing us with the following information:

  1. your order reference number;
  2. details of the defective product(s) and description of the fault
  3. the delivery date.

We will then arrange for the defective products to either be returned by you or be collected by us or a third party on our behalf, at our own cost. We will then either:

  1. replace the defective products (if we have replacement items in stock, they will be replaced within seven working days of us receiving them. If the replacement items are not in stock, such as items requiring bespoke construction or customisation, we will let you know when we will be able to replace them by); or
  2. cancel your order and reimburse you for the price paid for the defective products. Please see the section on “Cancelling an Order” below for further details on how you will be reimbursed.

What if there are some items missing?

If the order is short then you need to let us know in writing or by email within seven working days of receiving the goods.

What if it’s late?

We will always try to deliver to time, but we reserve the right to delay delivery when this is due to circumstances beyond our control. In the unlikely event of this happening, we will inform you by email.

Is there a guarantee?

All products offered are guaranteed to arrive in good condition. We can only offer a refund for unwanted goods for seven working days after receipt. In the event of a claim, please return the products with a copy of the original invoice to: Kit Designer, 41-45 Richmond Terrace, Carmarthen, Carms. SA31 1HG.

Please clearly identify the problem with the item. All items must be returned in the same condition they were received in.

What paperwork will I get?

An invoice marked ‘paid’ will be dispatched to you for all purchases. This is your proof of payment and also your guarantee.

How do I cancel an order?

Let us know as soon as possible by email, telephone or writing to us, quoting your order number. Where goods are being made to your specification (e.g. custom colours, names, numbers, badges or logos) then they cannot be cancelled once production has started.

How do I get refunded?

Where payment has already been made, we will give an alternative or refund in full for the item(s) concerned. In the event of any goods delivered by us being damaged in transit, or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If you do not so notify us, we will deem you to have accepted the items as satisfactory.

What if I change my mind after ordering?

If the items are not customised, if you wish to return an item for exchange or you have decided not to keep it, please contact us within seven days of receipt of item. Returned items must be accompanied by a copy of your paid invoice and be accompanied by original packaging. You should arrange for a return courier where possible. After we have established that the item is unused and undamaged, you will be refunded the entire sales price excluding original cost of delivery, and if applicable, the cost of return service, within seven days. All goods must be complete with original packaging. If you are in any doubt, please contact us.

And for customised items?

If customised items are faulty, you may of course return them. If there is no fault with the goods, then all goods that have been made to your specifications or have been clearly personalised are excepted from the right to a refund.